FAQ
Frequently Asked Questions
1. Where do you ship from, and do you offer worldwide shipping?
Our products are shipped directly from the source, allowing us to provide high-quality items at competitive prices. This approach enables us to offer worldwide shipping, so you can enjoy Consuave style no matter where you are!
2. How long will it take to receive my order?
Most orders arrive within 5-14 business days, depending on your location. Each product page provides specific shipping details to give you the best estimate for your region. Shipping is free of charge.
3. How do I track my order?
Once your order is processed, we’ll send a confirmation email with a tracking number. You can use this tracking number on our Order Tracking Page to stay updated on your delivery’s progress.
4. What is your return policy?
If you’re not completely satisfied, we accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. For detailed instructions, please visit our Returns Policy Page.
5. What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us at contact@consuave.com within 7 days of delivery with your order number and photos of the item. We’ll promptly arrange for a reshipment to ensure you receive your order in perfect condition.
6. Are your products ethically sourced?
Yes, Consuave is committed to responsible sourcing. We work with suppliers who prioritize quality, fair working conditions, and sustainable practices, and we actively seek partners who share our values.
7. How can I contact Consuave customer support?
If you have any questions or need assistance, please reach out to us at contact@consuave.com. We aim to respond within 48 hours on business days.