Shipping policy
Last updated: June 25, 2026
At Consuave, we are committed to providing an exceptional shopping experience for our USA customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United States.
Shipping Locations
This shipping policy applies to orders shipped to the United States. At the moment we only deliver within the United States.
Delivery Times
Below are the estimated delivery timelines for all shipments.
Order Cutoff Time
5:00 PM Eastern Time (ET). Orders placed after this time are processed the following business day, which may add an additional day to the delivery schedule.
Order Handling Time
1 to 3 business days (Monday to Friday). Once your order is processed, it will be dispatched through one of our trusted carriers.
Transit Time
5 to 9 business days (Monday to Friday).
Estimated Total Delivery Time
6 to 12 business days.
Carrier Services
We work with dependable shipping providers for deliveries within the United States. These may include USPS, UPS, FedEx, and other regional carriers depending on your location.
Shipping Costs
Free Shipping
All orders qualify for free shipping with no minimum purchase required.
Delivery Issues
If you experience delivery delays, missing packages, or other shipping related concerns, please contact our customer support team as soon as possible. We will work with the carrier to help resolve the issue and ensure your order is delivered safely.
Wrong or Undeliverable Address
Please double-check your shipping address before placing your order. If a package is returned to us due to an incorrect, incomplete, or undeliverable address, we will contact you to arrange reshipment. Reshipping fees may apply. If you do not respond within 14 days, the order will be processed as a return per our refund policy.
Address Change After Order
If you need to change your shipping address after placing an order, contact us at contact@consuave.com within 1 hour. Once your order has been dispatched, we are unable to modify the shipping address.
Tracking Your Order
Once your order has shipped, you will receive an email notification containing your tracking number. You may monitor shipment progress using our Track My Order page.
International Shipping
Consuave currently ships within the United States. We do not deliver to international addresses.
Holiday and Peak Season
During peak periods such as Black Friday, Cyber Monday, and the December holiday season, processing and transit times may extend by 1 to 3 business days due to higher order volumes and carrier capacity. We recommend ordering early during these periods.
Statutory Rights
This shipping policy does not affect your statutory rights under applicable consumer protection laws. Nothing in this policy limits the rights you have as a consumer under United States federal or state law.
Questions
For additional shipping questions, please visit our Frequently Asked Questions page or contact our support team via Email.
Contact Information
Business Name: Consuave
Operated by: Nera Brands
Chamber of commerce (NL): 67904017
VAT-No: NL002274170B28
Business address: Torenallee 20, Eindhoven, Noord-Brabant, 5617 BC, Netherlands
Contact Details
Email: contact@consuave.com
Phone: +1 (508) 434-6703
Estimated Response Time: 30 minutes - 24 hours
Business Hours:
Monday to Friday: 9:00 AM - 6:00 PM (ET)