Once your order ships, we'll email you a confirmation with a tracking link. You can also follow your order using the steps below.
Find your tracking information
- Check your inbox for an email from Consuave with the subject line "Your order is on its way." This message contains your tracking number and a direct link to the carrier.
- If you have an account with us, log in at consuave.com/account to view your full order history and tracking details.
- Click the tracking link to see real-time status updates from the carrier.
Order not yet shipped?
Standard orders ship within 1–3 business days. You'll receive a confirmation email at the time of order, and a separate shipping email when your package leaves our warehouse. For full details, see our Shipping Policy.
Tracking shows no movement
It's normal for tracking to take 24–48 hours to start updating after a label is created. If your tracking hasn't moved after that, please contact us and we'll investigate.
Package delayed or lost
If your package is significantly delayed beyond the estimated delivery date, reach out at contact@consuave.com with your order number. We'll work with the carrier to resolve it.
Wrong or missing item?
If your order arrived incomplete or with the wrong item, email us and we'll make it right. See our return and refund policy for more.